Important Information for Students

Private Education Act

The Council of Private Education (CPE), part of SkillsFuture Singapore (SSG), was established in 2009 to regulate the private education sector. CPE introduced the Enhanced Education Framework (ERF) and established mandatory registration requirements and legislative obligations which all private education institutions operating in and from Singapore must meet.

Under the ERF Framework, PEIs are required to adopt the fee protection schemes to protect student fee’s in the event that a PEI is unable to continue operating due to insolvency, and / or regulatory closure. Furthermore, the fee protection scheme also protect students if a PEI fails to pay penalties or return fees to the students arising from judgments made against it by the Singapore court.

Fee Protection Scheme

In compliance to the Committee for Private Education guideline for PEI, to protect course fees paid by students in the form of fee collection caps and fee protection schemes; RHA Academy has opted to collect up to two months of course fees from students at any one time. For more information on Fee Protection Scheme, please refer to below link: 

https://www.ssg.gov.sg/cpe/for-peis/protection-of-course-fees.html

Course Deferment

Students who wish to take a break from studies need to apply for a Leave of Absence from your course. You may do so by completing the Course Deferment Form and submit this form together with the supporting documents (e.g. doctor’s medical certificate) and a non-refundable administration fee of S $107 to RHA Academy.

To facilitate the deferment process, students are encouraged to speak to the Head of Academic Affairs to allow them to make an informed decision. Students are expected, and required, to attend all scheduled classes until they have received a formal notification from the Academic Affairs Department on the outcome of their application. Students will get a response to the deferment request within 14 working days.

When applying for deferment, students will be required to settle all outstanding tuition fees, and / or other fees, before their application will be processed. Students should also take note of the course completion timeline to ensure there is sufficient time to complete their course of study after a Leave of Absence. Students can only defer their studies once, for a maximum period of one year.

Students who have successfully deferred from their course of study must confirm their intention to resume their studies at the end of the deferment period by sending an email to rha@rha.com.sg. Students who fail to notify RHA Academy on their intention to resume their studies at the end of the deferment period will be deemed to have withdrawn from the course.

Course Withdrawal

Students who wish to withdraw from a course are advised to consult the Head of Academic Affairs before making an application for withdrawal from RHA Academy.

Before Course Commencement Date

Please inform the Program Manager on your decision to withdraw from your studies. Withdrawal notifications must be submitted to RHA Academy at rha@rha.com.sg.

After Course Commencement Date

Students must complete a Course Withdrawal Form before submitting a withdrawal request to RHA Academy. Upon receiving notification of the Course Withdrawal Form, the Head of Academic Affairs will conduct a withdrawal interview with the student within seven (7) working days. Applications for withdrawal are subject to the approval of RHA Academy.

Students who are under 18 years of age must have the approval of a parent or guardian before withdrawing from RHA Academy. For students who are under Company sponsorship, approval of withdrawal is needed from the Company.

Upon completion of the withdrawal interview, and where the student’s decision to withdraw remains unchanged, RHA Academy will notify the student of the outcome in formal writing and process any refund within seven (7) working days.

Refund Policy

RHA Academy uses the schedule below to determine the percentage of fees that will be refunded to the student.

% of [the amount of fees paid under Schedules B and C]

If Student’s written notice of withdrawal is received:

85%

more than 60 days before the Course Commencement Date

70%

before, but not more than 60 days before the Course Commencement Date

30%

before, but not more than 30 days before the Course Commencement Date

10%

after, but not more than 7 days after the Course Commencement Date

0%

more than 7 days after the Course Commencement Date

Note: A cooling-off period of seven (7) working days is applicable for a maximum refund, from the date when the contract is signed. Refunds for withdrawals shall be processed within seven (7) working days upon receiving the Course Withdrawal Form.

Any rebates shall be forfeited upon withdrawal from a course.

The following fee types are non-refundable and non-transferable:

  • Application Fee

Grievances and Dispute Resolution

We hope that your time at RHA Academy will be a fulfilling, rewarding and enjoyable one. However, there may be instances where disputes may arise when students have grievances in relation to actions or decisions taken by RHA Academy staff.  RHA Academy takes student grievances seriously and aims to deal with grievances promptly, consistently, fairly, objectively and with a view of trying to achieve an agreed resolution. We have put in place procedures for student grievances to ensure that complaints are addressed appropriately and in a timely manner.

Students seeking resolution of a grievance should follow the steps outlined below:

Step 1 :

Students are encouraged to resolve the grievance informally by discussing the issue with the person directly responsible for the decision that has led to the grievance. 

Step 2:

If the grievance cannot be resolved to the student’s satisfaction, the student may file a formal written statement describing the grievance to the Head of Department. The written statement must state concisely the nature of the grievance, the evidence available in support of the charge, indicate the desired resolution, and describe the previous efforts made at reaching the resolution.

The Head of Department will review all written material submitted to provide a resolution within five (5) working days.

Step 3:

If the matter still remains unresolved, students may file an appeal or a request for review in writing to Mr Derrek Chang or Ms Yang Rui at rha@rha.edu.sg.

Step 4:

In the event that the student and RHA Academy are unable to resolve a dispute amicably, either party can refer the dispute to Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the CPE Student Services Centre for mediation.

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PROSPECTIVE STUDENTS

Fees and financial matters